Terms & Conditions

Eurosafe Terms & Conditions

Please read the following terms and conditions carefully before submitting your registration. Your completed registration indicates that you have read, understand and accept all of the terms and conditions.

ESA_1. Course Registration

• Registration is based on a first-come-first-served basis.
• Trainee is to have the minimum literacy or / and numeracy level tofollow-through and
  complete the course if there are no specific pre-requisites.
• Trainee is to select the correct and suitable language medium of the course (if any) during registration.
• Trainee that has any form of health issue, learning disability or any disability that will impact the normal facilitation of the course and engagement in the learning process MUST declare (in writing) and inform EuroSAFE Associates Pte Ltd before signing this registration form.
• To confirm the registration, payment of the course fees must be made before the commencement date. EuroSAFE Associates Pte Ltd reserves the rights to decline a trainee from attending the class at its sole discretion.
• EuroSAFE Associates Pte Ltd can disclose to other government agencies any information relating to this application.

ESA_2. Prior to Class

• All Trainees will require their SINGPASS login for attendance. Singaporeans and PRs will required for funding to apply. Please make sure trainees are aware of the login details before training.
• Trainee is reminded to attend class punctually and latecomers are STRICTLY NOT ALLOWED into the class. Full course fees will still be imposed if the trainee does not attend the class without prior notice.
• Trainees are remained to be dressed in Proper attire.(E.g. Long Pants, Shirts, Covered Shoes or Safety Shoes for Classes etc.)“STRICILY” NO Shorts, Slippers or Sandals are Allowed. 

ESA_3.Payment Terms

Payment for the course must be made before the course commencement date. 
Mode of Payments include: Paynow Company UEN No: 201208144K

Bank transfer

Bank Details (for internet banking, please indicate invoice number as description and email us the reference code once transfer done)
‍
SGD Account No. : 378-305-085-2
Bank Name : United Overseas Bank
Bank Code : 7375
Branch Code : 063
Swift Code : UOVBSGSG

Cheque

Made payable to EUROSAFE ASSOCIATES Pte Ltd
To be mailed to EuroSAFE Associates Pte Ltd, 7 Soon Lee Street, #03-08 iSpace, Singapore 627608

ESA_4. Funding Information

Training provider will submit trainee details via SSG Training Provider Gateway and will bill in NETT fee if trainee is eligible for training grant. Note that all grants are subject for final approval by SSG. EuroSAFE Associates Pte Ltd reserves the right to claw back the funded amount from trainee (for self-sponsored) / employer (for company sponsored) if he/she did not meet the eligibility criteria, such as:

• Trainee failed assessment
• Trainee did not met minimum attendance stipulated for a course
• SSG rejects the training grant application (even after course has ended)

ESA_5. Withdrawal / Replacement / Postpone and Refund Policy

All withdrawal and refund request must be made in writing and subjected to approval. Course fees paid to EuroSAFE Associates Pte Ltd are refundable subject to the following conditions:

Written Notice of Cancel / Withdrawal is received

• 7 working days prior to course commencement date: 100% of course fees
• 3 - 6 working days prior to course commencement: 50% of course fees
• 2 or less working days prior to the course commencement date: No refund

Refund will be made within 30 days from the date of approved refund.

Written Notice of Replacement /Postpone / Course Transfer is received

• 10 working days prior to course commencement date: $10.00 per pax

Registered participant who does not show up for course with no prior notice will be considered as "no show" and EuroSAFE Associates Pte Ltd reserves the right to charge a penalty of 100% of the course fee.

ESA_5. Cancellation/Postpone of Classes

EuroSAFE Associates Pte Ltd. reserves the rights to cancel or postpone the course within a short notice period due to unforeseen circumstances.

ESA_6. Certificate of Participation

• Certificate of Participation will only be awarded to participants who attended the full course.
•  Certificate of Attendance will only be awarded to participants who fulfilled a minimum attendance required. Make up classes are subject to availability.
• Participants are required to sign in and out of the class. EuroSAFE Associates Pte Ltd reserves the right to reject participants who are late for their classes.

ESA_7. Cards/Certificates

• Trainee can  go to MySkillsFuture online portal to download WSQ e-Certs after trainees' assessment results are successfully uploaded on TP Gateway.
• Trainee’s can verify the authenticity of the certificates at MySkillsFuture online portal. http://www.myskillsfuture.gov.sg
• EuroSAFE Associates Pte Ltd cards or certificates must be self-collected or with a letter (with Company’s letterhead endorsed) to be authorised to collect on behalf.
• EuroSAFE Associates Pte Ltd card and/or certificate, of the participants who have successfully passed the course, should be collected within 3 months from the course end date.
• Uncollected cards and certificates will be destroyed without any notice, after 3 months from the course end date.
•  An admin fee of $20 per card/certificate is applicable to reprint the card/certificate, which was already destroyed.

ESA_8. Practical Training

• For any Practical training, the trainees and/or their employers warrant and undertake that the trainees is/are in good health and condition and well-rested, or if not, will voluntarily withdraw from Practical training.
• Participant must wear safety boots and properly attired (No Singlets/Shorts) if need to attend any practical session.
•  If trainees didnot wear the safety boots and properly attired, they will not be allowed to attend the course and there will be no refund.

ESA_9. Exam and Assessment

• Trainee is to be punctual on the day of exam / assessment.
• Late comer will be barred from taking the exam / assessment.
• Trainee, who is found cheating, will be barred from the exam /assessment as EuroSAFE Associates Pte Ltd reserves the rights to take necessary actions.

ESA_10. Course Evaluation and Survey

• EuroSAFE Associates Pte Ltd Course evaluation will be conducted on the last day of the course.
• SSG Training Quality and Outcomes Measurement survey (TRAQOM) will be conducted upon completion of the SSG course. Trainee is required to provide personal email address and phone number for the survey. On the last day of the course, an email invitation will be sent with the hyperlink to access the Quality Survey. 

ESA_11. Appeal Policy

• Participants who have completed an assessment are entitled to submit an appeal if they are dissatisfied with their assessment results.
• Appeals must be submitted inwriting (ESA-Form-26 / Rev 0.0 / May 2022) within 2 calendar days from the date the assessment results were released. Appeals submitted after this period will not be considered.
• EuroSAFE Associates will release the appeal results within 2 weeks from the official date of release of the exam results.

ESA_12. Government Funded Courses

• To be eligible for government-funded courses, trainees must be Singapore Citizens or Singapore Permanent Residents.
• Trainees attending SkillsFuture Singapore (SSG) funded courses must record their attendance digitally via the Singpass App for both physical classroom and synchronous e-learning sessions.
• Sponsoring companies applying for Absentee Payroll subsidies must submit the Absentee Payroll Declaration with the required information in the Enterprise Portal for Jobs and Skills(EPJS) upon receiving SSG’s email.
• Trainees who do not meet the minimum attendance requirement (if applicable) or are fully absent from a course or assessment must re-enroll and pay the stated or subsidized course fees, along with any applicable administrative charges.
• If a trainee fails to meet any funding requirements, causing the funding claim to be rejected by the relevant agency, EuroSAFE reserves the right to recover from the trainee the balance of the course fee equivalent to the subsidy amount not granted, subject to any funding restrictions.
• For SSG funding information, kindly refer to https://www.myskillsfuture.gov.sg

ESA_13. Participant Preferred Course Language

Trainees should register for a language they can read and write. Before completing registration, please review all details carefully, including the course name, language, training date, and venue. Last-minute cancellations or language changes will be subject to the full course fee.

ESA_14. Conduct and Behaviour

All trainees are expected to uphold EuroSAFE’s values and adhere to its policies while attending any course conducted by or on behalf of EuroSAFE. Trainees must refrain from using inappropriate language or engaging in misconduct towards EuroSAFE employees, representatives, fellow trainees, or others.

EuroSAFE reserves the right to exclude or remove any trainee from a class or course without a refund if their behaviour is deemed inappropriate. EuroSAFE's decision on matters of conduct and behaviour shall be final.

ESA_15. Authorized Registration and Payment Policy

Trainees are encouraged to register for courses exclusively through the EuroSAFE website or office and make payments directly to the EuroSAFE bank account as stated in the Course registration invoice. EuroSAFE does not authorize any third-party agencies or individuals to handle course registrations or payments.

If a trainee makes payments to unauthorized agents or individuals claiming to guarantee course completion or passing of assessments, EuroSAFE shall not recognize, be responsible for, or be liable for such transactions. Any trainee found to have engaged in such arrangements may face the following consequences:

• Disqualification from the course – The trainee may be removed without a refund.
• Legal and regulatory action –The matter may be reported to relevant authorities, including SSG, MOM, or WSHC.

EuroSAFE shall not be held liable for any financial loss, misrepresentation, or disputes arising from dealings with unlicensed agents or unauthorized individuals. It is the trainee’s sole responsibility to ensure that all registrations and payments are completed through official EuroSAFE channels.

ESA_16. Grievance Handling

Customers who have concerns or complaints regarding our services may submit a grievance through the Email: admin@eurosafe.com.sg

‍Upon receiving a grievance, EuroSAFE Associates Pte Ltd will acknowledge receipt of the grievance within two (2) working days. Provide a formal response with the resolution or necessary actions within fourteen (14) working days. All grievances will be handled with strict confidentiality. EuroSAFE Associates Pte.  Ltd ensures that customers who raise concerns will not face any form of discrimination or retaliation.

ESA_17. Liability and Indemnity

Exclusion of Liability and Indemnity: The Participant/s and the Participant/s’ Employer/s warrant and undertake that the Participant/s is/are participating in any Practical training, entirely at the Participant/s’ own risk/s and undertake to indemnify EuroSAFE Associates Pte. Ltd against any claims.

ESA_18. Applicant consents to the collection, use and disclosure of their Personal Data

The Client hereby consents to the collection, use and disclosure of my personal data and training records to submit in SSG, WSQ, TPG portal for submission of Assessment Results, TRAQOM Survey, various Training Grants, Skills Future Credit and SFEC.

The Client hereby consents to the collection, use and disclosure of their personal data and training records to companies that access the Ministry of Manpower (MOM)’s Training Record System (TRS). Companies using the Check Workers’ WSH Training Records eService found at the MOM website can then verify the applicant’s training records, including the following information:

•  IdentificationNumber (Work Permit Number/FIN Number/NRIC Number)
• Name
• Eligibility for 4 years of Safety Orientation Course (CSOC/SSIC/MSOC) certification, if applicable
• Course title
• Name of Training Provider
• Date of Assessment
• Certificate Expiry Date
• Result of Assessment

EuroSAFE shall not, without prior written consent of the Client, disclose any personal information to any third parties outside of EuroSAFE and its affiliates and related bodies, other than (i) regulating authorities, funding-related agencies and/or data intermediaries authorised by EuroSAFE and programme partners(including but not limited to, trainers, developers and respective exam agencies of the programmes)) and (ii) in the manner and for the purposes setout in LHUB’s Personal Data Protection Policy.

ESA_19. Copyright

It is acknowledged that all course material, program material or copies remain as the sole property of EuroSAFE Associates Pte Ltd. The course materials may not be reproduced or utilized for unauthorized purposes, nor forwarded nor disclosed to third parties without EuroSAFE Associates Pte Ltd. prior consent. Audio and/or video recordings of the lectures and/or practical sessions are strictly prohibited. Any recordings or copies made of course materials will bean infringement of copyright.

For any queries,
please contact us: Tel: +65 6610 6320 or
email us at :- admin@eurosafe.com.sg.